The 100-Hour Barrier Guarantee
We know you've been burned by products that promised results and delivered reactions. That's why we stand behind our barrier-first formulations with a genuine satisfaction guarantee.
30-Day Money-Back Guarantee
If RADIAIRE doesn't deliver the "buttery goodness" and visible results we promise, we'll refund your purchase—no questions asked.
Eligibility:
- Return requests must be made within 30 days of delivery
- Products must be at least 50% full (we want you to truly try the ritual)
- Original packaging not required
- Available for first-time purchases
How to Request a Refund
-
Email us: [returns@radiaire.com]
-
Include: Order number, reason for return (helps us improve)
-
Receive: Return instructions and prepaid shipping label (for applicable regions)
Processing Time: Refunds are issued within 5-7 business days of receiving your return.
Exceptions
We cannot accept returns for:
- Products purchased from unauthorized retailers
- Orders placed more than 30 days ago
- Products that are completely empty
- Opened products purchased on final sale or promotional discount (when specified)
Sensitive Skin Reactions
If you experience an adverse reaction:
- Stop use immediately
- Contact us within 7 days for a full refund
- No need to return the product—your skin's safety comes first
We'll also follow up to understand what happened, as formulation safety is our priority.
Damaged or Defective Products
Received a damaged or defective item?
-
Contact us within 48 hours with photos
- We'll send a replacement immediately at no cost
- Keep the damaged product (no need to return)
Exchange Policy
Product Exchanges: We're happy to exchange your product for a different item of equal or lesser value within 30 days of delivery. Contact [support@radiaire.com] to arrange.
Address Errors: Exchanges due to incorrect shipping addresses may incur additional shipping fees.
Refund Method
- Refunds issued to original payment method
- Credit card refunds may take 5-10 business days to appear (depending on your bank)
- Store credit available upon request (processed immediately)
Shipping Costs
-
Standard Returns: Original shipping costs are non-refundable
-
Our Error or Defective Products: We cover all return shipping costs
-
Sensitive Skin Reactions: Full refund including original shipping
International Returns
International customers are responsible for return shipping costs unless the product is defective or damaged. Customs duties and taxes are non-refundable.
Auto-Delivery/Subscription Orders
- Cancel anytime before your next shipment processes
- Refunds available for individual shipments within 30 days of delivery
- Contact [subscriptions@radiaire.com] to modify or cancel
Contact Us
Questions about returns or refunds?
Email: [returns@radiaire.com]
Response Time: Within 24-48 hours
Our Promise
You've been let down by "miracle" creams and "marketing gimmicks" before. We're not here to add to that frustration. If RADIAIRE doesn't make your skin feel "refreshed and alive," you shouldn't pay for it.
Because your trust matters more than a single sale.
